Category Archives: Operations

The Mediation: which role in the energy sector?

Intensification of competition, enhancement of the mediatization of dysfunctions, increase of customer demands and requirements: the handling of complaints is one of the key issues of a company. More than the expression of discontent of a customer, claims or complaints … Continue reading

Posted in Mecanism, Operations | Leave a comment

Cost optimization : Activity Based Costing/Activity based Management

In a deregulated context, the competition between electricity or gas suppliers is savage. Indeed, with raw materials where nothing, or almost nothing, is applied in term of transformation, suppliers have for main levers of diversification their price structure which is … Continue reading

Posted in Mecanism, Operations, Pricing | Leave a comment

Product Lifecycle Management

Stronger customer expectations for innovation and quality, further globalisation in designing and manufacturing products, greater public awareness of environmental impacts boost the management of product lifecycle at the point to become a key element for differentiation among competitors. Product Lifecycle … Continue reading

Posted in Competition, Operations, Production, Utilities | Leave a comment

The Race for Carbon Neutrality is officially launched

Carbon Neutrality The goal of carbon neutrality is to minimize C02 emissions from ones activities and to offset the remaining C02 emissions by taking alternative measures in other places on earth to neutralize ones impact on the environment Sia Conseil … Continue reading

Posted in Carbon, Competition, Mecanism, Operations, Sustainability, Utilities | Leave a comment

Transmission System & Distribution Grid Operators

dprim-91.JPG

Network operators target economic efficiency, security and service quality. To meet each of these challenges, a precise knowledge of one’s assets is needed. A reliable and precise network description results in more efficient capital spending, lower operational costs, and a … Continue reading

Posted in Operations, Utilities | 2 Comments

How can an energy provider improve its business with a partnership management?

image6.png

Cooperation between engineering companies and energy providers, associations between telecom operators and services providers… partnerships are becoming a growing trend within the commercial activities of companies. Today, depending on the sector, 40% to 70% of corporate revenues can be generated … Continue reading

Posted in Operations | Leave a comment

The Net Promoter Score combined to the Lean Six Sigma: a new way to improve process

image1.png

The Net Promoter Score (NPS) is a business metric which has been gaining traction across a number of different industries. It puts the focus on the product and the overall customer experience. Two years ago, a new combination appeared: Net … Continue reading

Posted in Operations | Leave a comment

Automated Meter Reading announces change in energy distribution

image-1-meter-reading-process.jpg

Following a rising international interest in the subject, and amongst other energy regulators, the Flemish Energy Regulation Commission (VREG) has recently launched a study around the subject of Automatic Meter Reading (AMR), also called Smart Metering or Intelligent Metering. Ongoing … Continue reading

Posted in Operations, Smart-Metering | 4 Comments